Monday, November 28, 2022

recovered a dozen messages

During the Q&A at the end of the webinar, we learned that people had been completing and submitting forms for the Stellarium courses and not getting any responses!

That ain't right. I assured people that I hand-processed all form responses.

We tested it within the Zoom meeting... And we did not see messages coming into the RASC software training Gmail account. Crikey.

I was shocked and disappointed. I apologised. It looked like the forms were broken. That said, the acknowledgement web page was generated. We were simply not getting the emails.

On searching the "keep" folder, I noted the last form responses were from mid-May. Oh no! 

Light bulb! I had wondered, back in August or September why there was so little interest in our training. Ian and I had talked about it. We even cancelled some courses as there were not enough sign-ups. Geez. We didn't know what we didn't know. It sounded like people were registering but their requests were not transferred. Dang!

Reported my observations to the web team.

Then it occurred to me to check the Gmail account spam folder. And lo and behold, I found a dozen emails, including our recent test messages.

What the heck?! Why was the RASC Google Workspace Gmail account blocking messages from the RASC web site?! Made no sense.

I selected the found form submissions and tagged them "not junk." Recovered a few.

I noted, with dismay, the Gmail turfed messages automatically more than 30 days old.

How many messages had gone missing...

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