got pass?

Followed up with the Manuels to ensure they had their new CAO passports. Encouraged them to sign them and get them in their wallets. Manuel G reported he couldn't find his. He had the letter but he could find the card... Manuel S reported not having his. No letter. Nothing. He asked where I sent it. I told him the address (his work, I gather). Looks like I might need to reissue both!