tried another route

Filled out a "contact us" form on the Sky & Telescope. The magazine proper.

I've not received an answer from the initial message sent to the "Shop At Sky" sent some time ago.

Ten days ago.

A robot replied:

Thank you for reaching out to Sky & Telescope magazine customer service. We have received your email and will respond within the next 24-48 hours.

Uh huh.

Believe it when I see it--in my inbox!