heard from ShopAtSky, sorta

Moments after submitting my message to ShopAtSky, I received an automated reply.

Thank you for contacting Shop At Sky!  You can find product information at https://www.shopatsky.com/.

No I can't.

Please note that this mailbox is not checked every day, if this is an urgent request please call Cami Taylor. 

Not urgent, no. And then:

Subscribers to Sky & Telescope Magazine:  We are now in very good hands.  We have a great customer service team.  Customer service hours are Monday through Friday from 8:00 am to 4:30 pm CT.  Our toll free customer service line will remain the same (800-253-0245).

So, I hoped I'd hear back from the "great customer service team" soon...