some sort of problem

Phil told me that there had been some trouble with the network or internet at the CAO. And that Ralph would follow-up.

Ralph said, "We lost internet service at the CAO. Various tablets and computers could see the network but not log on. This morning, Dietmar reset the routers, and everything seemed back to normal. Dietmar can give you more details."

I asked if anyone did PING tests.

Dietmar did not comment at all.

Phil then said that, "Even after the router reset by Dietmar, I could not connect."

I checked the weather page. It was current. I monitored the security system. All was nominal. Then, via remote, I did PING tests. They came back normal. Everything looked fine to me. I suspect it was an upstream problem. So then resetting our local network would not have done anything...

It made me consider a fault analyses document. So that people can at least provide me with more helpful data points.