chatted with a YLab member

Avery from YLab responded to my Facebook query. He was pleasant and helpful.

He referred me to some online pages and said "all that information should be posted there." He invited me to drop by an event and chat with staff. They would "be happy to answer questions you have and give some more info!"
 
When I told him the "membership zip" was not listed among the other files on the main site, he said, "it might only be visible to members so that could be my fault."

He offered some help.