Thursday, December 22, 2011

helped John out

I had emailed John, winner of SkyTools 3, to congratulate him. My ulterior motive was different. When I didn't hear back I was starting to wonder if I had the wrong person. So I phoned.

We chatted live. He was very happy. He had started to dive into the software and was doing well. He did protest though about the red light mode. He explained his problem... none of the text was visible.

I directed him to the Preferences and the red light mode brightness slider. He said he had seen it actually but assumed it was not working. I encouraged him to try again.

He was pleased that I had called.

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