Saturday, November 07, 2009
we need another comet
I was invited to the RASC Toronto Centre strategic planning conference (the first of two) at the DDO. Ralph kicked it off talking about steadily declining membership for years. Then Laila guided us through the processes and break-out sessions. We clarified who our target "customer" is and what the brand means to them. It will be interesting to see who this plays out with respect to new services and tasks.
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