out of touch with customers

I received an email from Oregon Scientific. Huh! They wanted me to take part in a survey. Wow. This must have been prompted by me completing my product registration.

I was pleased on one hand, intrigued. Perhaps this would be an opportunity to be heard, to discuss my frustrations with contacting them, obtaining technical product information, to relay how poor I think their telephone menu system is...

Turns out the survey was to help them name a product! It's a product name contest! It's not a customer feedback survey. Feh!